A store manager used a one-minute SBI before the evening rush: “During yesterday’s returns line, you stepped away without a handoff; customers stalled and frustration spread.” They agreed on a verbal baton pass and a visible nod. Next day, wait time dropped. The team applauded the clarity, not the criticism. The habit stuck because the change was tiny, observable, and reviewed at the next opening huddle without extra paperwork or confusing metrics.
A tech lead introduced Start–Stop–Continue in the Monday huddle: Start adding acceptance notes in pull requests, Stop assigning reviewers after hours, Continue pairing on complex migrations. They timeboxed each to thirty seconds and posted a shared checklist. By Wednesday, cycle time improved and tensions eased. The lead simply reflected the new signal on Friday, praised specific examples, and asked the team to nominate the next micro-experiment, maintaining ownership and shared accountability together.
A charge nurse used 1–3–1 during shift change: one bottleneck was delayed labs, three options included pre-call verification, color tags, and a new whiteboard, and the recommended choice was tags. A tiny trial started on one corridor. Next day’s huddle reviewed incidents and celebrated fewer reworks. Because the experiment was small, respectful, and visible, the unit adopted it widely without committee meetings, and morale improved as clarity returned during stressful transitions together.
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